Customer Service - Sentiment Matters

In a service industry, customer service is, of course, critical. While we strive to provide the ultimate in service, we will often fail to meet a customers expectations. Plan on it. What matters in these situations is how we handle that service shortcoming. Often, we are measured more on how we handle these issues, than on the service itself. Take a look at the following sentiments, both negative and its' positive converse, as provided in Customer Service for Dummies.

Clients (and people in general) want to know you care; so do. Using the right sentiments, you can take a service failure and turn it into a service success story. Now get out there and care.